Essential skills: The candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Follow organisation policies and protocols Promote the pastoral care needs of clients Ensure adequate pastoral support for clients Liaise and report appropriately Adhere to own work role and responsibilities Adopt non-judgemental and accepting attitudes when establishing and maintaining relationships Take part in and facilitate interpersonal exchanges with groups and individuals, selecting language styles suitable to audience and context for the purpose of establishing, maintaining and development relationships, exploring issues and/or problem solving Provide positive and empathetic feedback Actively listen, summarise and clarify ideas Meet denominational or multi-faith requirements Demonstrate sensitivity towards cultural differences and personal beliefs without imposing own beliefs Provide information on ethical, religious and pastoral matters Coordinate the involvement of community based religious and spiritual care providers Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client's service delivery plans, make notations in clients records and complete workplace forms and records Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation Apply basic problem solving skills to resolve problems of limited difficulty within organisation protocols Work effectively with clients, colleagues and supervisors Demonstrate safe and effective use of workplace technology in line with work health and safety (WHS) guidelines |